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Frequently Asked Questions

Why can't I return products?

We remind our customers that promotional items are custom-made products. Because of this, the right of withdrawal as stipulated by law does not apply. If you have a complaint about the quality of our product, please contact our customer service. We will then find an appropriate solution for you

When will I receive my order?

You can expect in-stock items to be elivered within 3-4 weeks after the digital print proof has been confirmed

Shipping costs

Merchandise pricing does not include shipping. Actual freight charges will be assessed and added to the final sales invoice. Please note that international shipments are/may be subject to duties and customs fees above and beyond standard shipping charges. These are the responsibility of the receiver and payment may be required before delivery of your package will be completed. Contact your local courier or customs office for details.

Taxes

If you have a Belgian VAT Number or have the products delivered in Belgium, VAT will be invoiced. Additional Bebat, recupel, auvibel, stibat,... taxes are to be invoiced as well depending on your local tax regulations. Import duties & VAT will be charged if you have the goods delivered outside of the EU.

Supported browsers

The following browsers are compatible with this store: latest versions of Google Chrome, Edge, Firefox, Opera, and Safari.

Availability

If you prefer, you can also order by phone or e-mail by contacting our Customer Service team, available Monday – Friday from 8:30 a.m. to 5 p.m. GMT+1. Call +32 3 327 33 38 or send an e-mail: webshop@smidt-imex.com.